Privacy Policy for Americas Escrow Inc.

At Americas Escrow Inc., we take your privacy seriously and are committed to protecting your personal information.

What is Personal Information?

‘Personal information’ refers to any data or opinion about an identified individual, or an individual who is reasonably identifiable. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union.

We review this policy regularly and may update it as necessary. Please check back periodically for updates.

1. Types of Information We Collect

We collect both personal and non-personal information when providing our services. Examples include:

Personal Information:

  • Account Details: Username, password

  • Contact Information: Name, email address, phone number

  • Location: Billing and physical address, time zone

  • Identity Verification: Government-issued IDs (e.g., passport, driver's license), utility bills

  • Financial Data: Credit/debit card info, bank details, payment service providers (e.g., PayPal), tax information

  • Transaction Content: Descriptions, uploaded documents

Non-Personal Information:

  • User-generated content not directly identifying a person

  • Device data, IP address, browser type, page views, clicks, search activity

We treat non-personal information linked with personal data as personal information for privacy purposes.

2. How We Collect Your Information

Direct Collection:

We collect information directly when you:

  • Register or use our website

  • Participate in a transaction

  • Contact customer service

  • Provide feedback or upload documents

Indirect Collection:

  • From payment processors or partners

  • From public sources

  • When you are referred into a transaction by another user

Automatic Collection:

When using our website, we collect:

  • IP address and location

  • Device/browser metadata

  • Activity on our platform (e.g., pages viewed, time spent)

3. Use of Your Personal Information

We use your personal information to:

  • Deliver the escrow services you request

  • Create and manage transactions

  • Provide customer support

  • Communicate important updates

  • Comply with legal and regulatory obligations

  • Prevent fraud and maintain security

  • Improve and personalize our services

We may also use your information for marketing purposes if you’ve given consent. You can opt out at any time.

4. Legal Bases for Processing (Under GDPR)

We process personal information based on:

  • Your consent

  • Contractual necessity (to perform services)

  • Legal obligations

  • Legitimate interests (e.g., fraud prevention, service improvement)

  • Vital interests (in rare cases)

5. Disclosure of Personal Information

We may share your information with:

Involved Transaction Parties:

  • Counterparties

  • Brokers

  • Partners who help originate or manage the transaction

Service Providers:

We engage trusted third parties to help deliver services. They are contractually obligated to use your data only under our instruction. Examples include:

  • Cloud storage and hosting providers

  • Payment processors and banks

  • Email and SMS services

  • Analytics and marketing vendors

  • Security software providers

Other Circumstances:

  • Legal requests or subpoenas

  • Regulatory reporting

  • With your consent

6. International Data Transfers

Your data may be accessed or processed outside the United States, including by team members or partners in Canada, Argentina, Australia, or the Philippines. All data is handled with the same level of protection regardless of location.

7. Accessing and Updating Your Information

You may:

  • Access your personal data by logging into your account

  • Request corrections via your user dashboard or by contacting us

To download your data or request access beyond the online portal, contact our Privacy Officer.

8. Your Rights (EU Users)

If you are located in the EU, you may exercise these rights (with some restrictions based on escrow operations and legal obligations):

  • Access your personal information

  • Correct or update your data

  • Request data deletion (where legally permissible)

  • Temporarily restrict processing

  • Object to direct marketing or profiling

To exercise any of the above, contact our Privacy Officer.

9. External Links

Our site may include links to third-party websites. These are governed by their own privacy policies. We are not responsible for how these sites handle your information.

10. Contacting Our Privacy Officer

For privacy-related questions, concerns, or to exercise your rights, contact:

Privacy Officer
📧 Email: contactus@americasescrowinc.com
📍 Address: 28780 Single Oak Dr. Suite 210, Temecula, CA, 92590
📞 Phone: +1 951-671-2911

For EU residents: Our Privacy Officer also serves as the Data Protection Officer (DPO) under GDPR.

We aim to resolve complaints promptly and respectfully. Formal complaints should be submitted in writing. We will acknowledge your request within 10 business days.

You may also lodge a complaint with your local EU Data Protection Authority (DPA). A list is available at:
https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm